Job Details

Join to apply for the General Manager role at JCPenney

1 day ago Be among the first 25 applicants

Join to apply for the General Manager role at JCPenney

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from JCPenney

Talent Acquisition, Senior Manager, Stores, Beauty & Supply Chain, JCPenney

Overview

General Manager

Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

Primary Responsibilities

Customer Service

• Models, coaches, and holds team accountable for outstanding customer
  
  

service.

• Engage with both associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.
  
  

Sales

• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Strategically drive sales through store walkthroughs and leadership
  
  

interactions.

• Improve store consistency around key performance metrics
• Participate in peer group discussions to address business trends.
  
  

Team Development

• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps
• Enhance each leader's execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company's strategy.
  
  

Specialty Businesses

• Lead Salon Manager/Beauty Manager/Supervisors and engage related
  
  

teams.

• Analyze sales and expenses to drive performance and improvements.
  
  

Performance Standards

• Support shrink and safety initiatives
• Consistently meet established performance standards, including sales,
  
  

service, profit, productivity, and attendance

Core Competencies & Accomplishments;

• Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer, including the need for work-life balance and well-being.
• Takes Accountability - Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
• Produces Results - Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose.
• Works Collaboratively-Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
• Work experience- Minimum of 5 years retail leadership experience
• Education- bachelor's degree or equivalent work experience
  
  

What You Get

Eligible for bonus under the Management Incentive Plan.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.yourjcpbenefits.com

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $63,700.00 - USD $91,000.00 /Yr.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

Referrals increase your chances of interviewing at JCPenney by 2x

Sign in to set job alerts for “General Manager” roles.

General Manager, Airport Customer Experience TUL

Owasso, OK $63,700.00-$118,300.00 2 days ago

Tulsa, OK $80,000.00-$90,000.00 4 weeks ago

General Manager in Training (Relocation Required)

**General Manager - Buddy's Home Furnishings

Coweta, OK $45,000.00-$105,000.00 3 months ago

** General Manager in Training - Buddy's

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr