Job Details

Job Summary/Objective:

Ensure a safe and secure environment for residents, visitors and staff and assist with resident requests while demonstrating the highest level of customer service in a manner consistent with the Montereau mission, vision, and values.

Essential Functions/Duties/Responsibilities:

• Conduct foot patrols of all buildings to ensure security of the facility. Assure all doors are locked or unlocked, as appropriate, lighting is set correctly, and buildings are free from any unauthorized persons or other issues which might threaten the safety or security of residents or employees.
• Conduct mobile patrols of the grounds, as scheduled, throughout shift to assure continuously safe conditions are maintained and there are no intruders on the property.
• Monitor emergency calls from the emergency call system, residents, nurse stations and building alarm systems to assure emergency management protocol processes are initiated and properly followed. Respond to emergency calls for the Independent Living (IL) community by assessing the situation, taking appropriate action and assuring external respondents (EMSA, fire, police, etc.) are notified timely and directed to the proper area. Assist with safety or security emergency situations in the Heath Centers (HC), assuring external respondents are directed to the proper area.
• Provide relief coverage for IL and HC concierge during regular work hours and provide management of incoming telephone calls during after-hours. Conduct wellness security checks and respond to requests for property access or residence lock-out assistance assuring that all situations are handled in a prompt, courteous and efficient manner.
• Control parking, assure traffic flow, and enforce traffic regulations on the property to assure maximum safety and security for staff, residents, and visitors.
• Monitor video surveillance system and assure that daily security reports and incident reports are completed, including a review of pertinent surveillance with complete notes to assure necessary and proper documentation of all significant safety and security issues. Assure that police reports are filed, as needed.

• Provide a broad variety of customer service for residents and visitors as requested including, delivering miscellaneous mail, packages, and flowers to in-house bins and garden homes, delivering newspapers to nurses stations, turning on facility TV's, delivering meals to garden home residents, as requested, assisting with stalled cars, etc.

• Assist the Maintenance and Engineering department with snow removal and salting to assure all walkways are passable and safe.
• Assure security vehicle remains clean and professional by removing any trash, vacuuming, reporting any damage, and notifying the Director of Plant Operations of any vehicle maintenance needs or concerns.
• Perform other related functions as required or as assigned.

Required Skills/Abilities/Competencies:

• Proficiency in operating an alarm monitoring system, fire panel and SARA system
• Excellent verbal and written communication skills in order to provide quality customer service and handle difficult situations.
• Solid problem-solving skills and decision-making skills
• Strong interpersonal skills and understanding of quality customer management and service

• Ability to effectively interact with a diverse leadership team, staff, residents, and third-party associates, including vendors, providers, and visitors
• Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact and diplomacy.

Education and Experience:

• A minimum of 3 years of experience in a security related position is preferred.
• Previous experience in law enforcement or being a first responder in a healthcare setting is preferred.

Education/Certifications/Licenses:

• High school diploma or an equivalent combination of education, training and experience is required.
• Valid state driver license is required.
• CLEET license is required (or must be obtained within the first 90 days of being in this position.)
• CPR and First Aid certification is required (or must be obtained within the first 90 days of being in this position).
• First Responder certification is preferred.

Physical Requirements:

• An extensive amount of standing, walking, kneeling and bending at the waist, with a moderate amount of sitting, and reaching above the head and shoulders.
• Ability to routinely lift and push up to 25 pounds.

Equal Opportunity Employer
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