Job Details

The Spring is hiring a full time Advocate Support for Overnights (Monday thru Friday from 11pm-7am)

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse.

Advocate Support staff are responsible for assisting victims/survivors of domestic and sexual assault, human trafficking and stalking within the Crisis shelter program through advocacy victim centered and trauma-informed care services, providing resources, and referrals specific to guest services. This support role ensures efficiency in daily operations of the shelter and helps maintain a client-centered environment.

DUTIES AND RESPONSIBILITIES:

• Answer calls on the crisis line, provide crisis Intervention Information, safety planning and advocacy to caller; complete required intake documentation
• Perform day-to-day shelter operations, advocacy and victim-centered, trauma-informed care services for guests
• Provide supportive services to program participants including but not limited to immediate needs, referrals, crisis intervention and emergency assistance, etc.
• Maintain a working knowledge of resources and services available in the communities served
• Document all information regarding crisis calls and direct services as required by policy and procedure
• Assist in creating a positive cultural environment of personal leadership, communications and teamwork within the shelter and throughout the organization
• Transport guests in The Spring vehicle as needed
• Monitor Entry and exit of guest and visitor traffic
• Assist in daily charting on guests in specific files
• Serve as additional support to Guest Advocates as needed
• Assist with meal preparation as needed
• Be available for emergencies and respond accordingly
• Assist with children's activities, and program specific events as needed
• Available for an additional occasional night or weekend may be required, if they are not your normal shift

QUALIFICATIONS:

• High School Diploma or equivalent
• Experience in domestic violence or sexual assault field, volunteer experience, or related experience is suggested
• Must be able to sign The Spring's Statement of Faith
• Must have valid driver's license

KNOWLEDGE, ABILITIES, AND SKILLS:

• Able to successfully handle multiple demands and perform effectively despite changing priorities
• Willing and able to develop relationships with guests and their children within professional boundaries
• Commitment to maintaining client confidentiality and ethical standards
• Willing and able to work both independently and as a team member
• Computer experience required. Proficiency with Microsoft Office Suite
• Outstanding customer service, written and verbal communication skills
• Excellent attention to detail
• Maintain boundaries, both professional and personal

The Spring is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Full time employees receive medical, dental, and vision, 401(k), paid time off, and holidays.

The Spring is proud to be an equal opportunity employer

Male/Female/Disabled/Veteran

Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.