Job Details

Customer Documentation Specialist

The Customer Documentation Specialist will work with the sales, quality, production teams and our customers to ensure various documentation requirements are met, including timely and accurate submittal. Responsibilities will also include assistance in the Quality Department for inspection of parts and products, updating work instructions and other administrative tasks. This position will report directly to the Tulsa Quality Manager.

In This Role, Your Responsibilities Will Be:

• Coordinate with and assist company internal departments to effect a timely and accurate preparation of order related documents; examples of documents involved include Certificates of Conformity (COC), Material Test Report (MTR), Leak Test Reports, Weld Maps and Reports, etc.
• Assemble and transmit documents to customers in accordance with sales order contract terms; i.e. periodic project update meetings or final document packages at time of shipment
• Receive and distribute customer document change requirements to affected departments, and follow up to ensure timely revisions and re-transmittals
• Maintain an up-to-date status of all project-specific documents
• Maintain accurate and up-to-date archives for all project-specific documentation
• In coordination with Project Engineer, ensure all document requirements are completed in accordance with contract schedules
• Drive continuous improvement activities related to the document control processes, procedures and software applications
• Produce status reports, metrics, charts and graphs as requested for management review
• Support the projects team with project documents and the control and distribution of documents; assist with third party vendors as requested

For This Role, You Will Need:

• High school diploma, GED, or equivalent years of experience
• 3+ years of documentation experience in a manufacturing environment
• Excellent computer skills, including proficiency with Microsoft Outlook, Adobe Acrobat Pro, Word and Excel
• Ability to work independently and with minimal supervision
• Attention to detail and commitment to meeting schedule requirements
• Ability to communicate effectively, both verbally and in writing, with departments, subcontractors and customer personnel

Preferred Qualifications That Set You Apart:

• Prior experience and knowledge of Oracle and SharePoint systems
• Previous Emerson experience and working knowledge of Tulsa products
• Oil & Gas experience

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.