Job Details

Job Description

Service Manager

Cherokee Federal Solutions is seeking a qualified Service Manager who can assist with providing complete oversight and management of a team of ESS technicians on a nationwide contract. Responsibilities include working with internal and external customers to maximize efficiency, acting as a direct report for a nationwide team of technicians, maintaining physical and electronic inventory, shipping and receiving equipment from physical inventory, maintaining information for all fleet vehicles assignments and ensuring all safety documentation is current to adhere to safety policies and procedures.

The service manager will be responsible for overall performance of technicians and must have the ability to work with government customers in developing responses should performance issues arise.

Compensation & Benefits:

Estimated Starting Salary Range for Service Manager: $75k

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Service Manager Responsibilities Include:

• Lead and manage service operations by supervising, coaching, and developing field personnel and subcontractors, including assigning work, setting expectations, and evaluating performance
• Oversee daily coordination of service activities to ensure timely and high-quality delivery across access control, intrusion detection, and video surveillance systems
• Serve as the primary liaison between fleet operations and technicians to address issues, ensure compliance, and support operational needs
• Monitor and manage physical and electronic inventory, including ordering, tracking, and distributing parts and equipment to field technicians
• Review and approve timecards, expenses, and service-related expenditures to ensure accuracy and compliance
• Maintain strong customer relationships by identifying requirements, resolving issues, and implementing best practices to enhance service delivery
• Develop, track, and report on service metrics to improve quality, productivity, and operational performance
• Contribute to strategic planning by providing insights on customer service trends, operational improvements, and system enhancements
• Prepare and deliver regular reports, including inventory, operations and maintenance, and safety reports
• Ensure compliance with company policies, contractual obligations, and applicable regulatory standards
• Provide technical guidance, resources, and operational support to maximize team effectiveness and service outcomes
• Performs other job-related duties as assigned

Service Manager Experience, Education, Skills, Abilities requested:

• Bachelor's degree or equivalent work experience
• Minimum of 5 years of experience in project or service management
• At least 2 years of hands-on experience with:
  • Access Control Systems (ACS)
  • Intrusion Detection Systems (IDS)
  • Video Surveillance Systems (VSS)
• Demonstrated experience supervising teams responsible for installation, maintenance, and repair of ACS, IDS, and VSS systems
• Strong working knowledge of hardware installation, maintenance, and troubleshooting across electronic security systems
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Familiarity with and ability to apply the following regulations and standards:
  • UFGS 28 16 00.00 20 (Basic Intrusion Detection Systems)
  • UFGS 28 20 00.00 20 (Electronic Security Systems)
  • UFGS 28 20 02 (Central Monitoring Services for ESS)
  • UFGS 34 41 26.00 10 (Access Control Point Control System)
  • DHS ISC Physical Security Criteria for Federal Facilities
  • DHS ISC Use of Physical Security Performance Measures
• Must pass pre-employment qualifications of Cherokee Federal

• Strong leadership, communication, and problem-solving skills

• Ability to manage multiple priorities, analyze performance data, and drive continuous improvement

Company Information:

Cherokee Federal Solutions (CFS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CFS, visit cherokee-federal.com.

#CherokeeFederal #LI-SM2 #AppC

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Operations Manager
• Field Service Manager
• Service Delivery Manager
• Technical Services Manager
• Maintenance Manager

Keywords:

• Service Operations
• Team Leadership
• Customer Satisfaction
• Performance Metrics (KPIs)
• Process Improvement

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.