Job Details

Description:

Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.

Job Summary

The Commercial Support Specialist provides essential support to both internal and external customers by assisting with product inquiries, quotations, availability checks, and order processing for Roxtec products and components. This role is ideal for individuals beginning their career in commercial support and customer service.

Essential Job Functions

• Quotation Preparation: Assist in preparing accurate quotations based on customer requirements using established guidelines.
• Pricing Knowledge: Apply basic understanding of pricing structures and company policies to support quotation development.
• Coordination: Coordinate with Sales, Design, and Engineering teams under guidance to gather necessary information for quotes.
• Customer Follow-Up: Respond to standard customer inquiries and follow up on submitted quotations to ensure satisfaction.
• Customer Service: Provide courteous and professional support to internal and external customers, helping resolve routine issues and escalating complex ones as needed.
• Documentation: Prepare routine documentation for order processing and conduct basic stock checks to support customer and sales team needs.
• CRM Management: Enter and maintain customer data and RFQs in the CRM system, ensuring accurate recordkeeping and follow-up tracking.
• Team Collaboration: Work collaboratively with peers to maintain a balanced workflow and support team goals.
• Other Duties: Perform additional tasks assigned to support departmental operations.

Requirements

• Communication Skills: Strong written and verbal communication skills.
• Customer Focus: Must be customer-focused, detail-oriented, and solution-minded.
• Organizational Skills: Good organization and time management skills required.
• Independent Decision-Making: Capable of making independent decisions and working with minimal supervision.
• Technical Aptitude: Strong mathematical, technical, and mechanical aptitude.
• Computer Skills: Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook).

Education and Experience

• High School diploma or equivalent
• Previous inside sales or customer service experience preferred

Physical Requirements

• Required to wear PPE as needed

Physical Demands (reasonable accommodations may be made, if necessary):

Physical Abilities

Stand – Frequently

Walk – Frequently

Sit – Continuously

Climb – N/A

Crawl – N/A

Squat or Kneel – Occasionally

Bend – Occasionally

Fine Manipulation – Occasionally

Reach Outward – Occasionally

Reach Above Shoulder – Occasionally

Lift/Carry/Push/Pull up to 50 pounds - Occasionally

N/A (Not Applicable) - Activity is not applicable to this occupation

Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)

Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Why Roxtec? Because Your Work—and Workplace—Matter.

Benefits

In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:

· 401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.

· Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.

· Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.

· Life Insurance: Company-paid coverage to provide added peace of mind.

· Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.

· Career Development Opportunities: We support your professional growth and advancement.

· Education and Tuition Reimbursement: Programs available to further your education.

· Flexible or Hybrid Schedules: Options available based on your position.

· Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.

We are committed to fostering a supportive and dynamic work environment that promotes both personal and professional success. Join us at Roxtec and be part of a team that values your contributions and invests in your future!

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.

PIe493ef07c932-31181-40360788