Job Details

Capstone Logistics is a leading North American supply chain solutions partner with more than 600 operating locations and 22,000+ associates. We provide warehouse and distribution center support, fulfillment, last mile delivery, and supply chain optimization solutions. We are uniquely positioned to help our partners reduce costs while improving service execution.

POSITION SUMMARY:

The General Manager is responsible for driving operational excellence to the site and holds the relationship with our onsite Partner ensuring satisfaction through full ownership of end-to-end warehouse (4-wall) operations under one roof.This leader provides strategic direction, hands-on operational leadership, and accountability to our internal warehouse associates. In this role you are responsible for the tough decisions and ensuring the success of the site. In collaboration with your Director, you will make financial decisions in every facet of the business and will manage a large workforce across the entire warehouse, which may include multiple shifts.

DUTIES AND RESPONSIBILITIES:

• Drive full ownership of 4-wall warehouse operations, ensuring consistent execution of all areas.
• Maximize operational efficiency using defined KPIs (CPH, UPH, dock-to-stock, order cycle time), continuously improving productivity and throughput.
• Ensure high levels of inventory accuracy, quality control, and operational discipline.
• Lead, develop, and hold accountable all site leadership and warehouse associates.
• Establish and enforce standard operating procedures (SOPs) and best practices within assigned warehouse.
• Own labor planning, workforce optimization, and staffing models to align with volume and productivity targets.
• Drive a safety-first culture, ensuring compliance with all company safety policies and regulatory requirements.
• Lead from the floor, conduct operational audits, and performance reviews to ensure consistent execution and identify growth/improvement opportunities.
• Manage and deliver exceptional results against your site P&L and cost control targets, including labor spend, operating costs, and margin performance.
• Plan, implement, and execute strategies to achieve budgeted sales, pricing, and gross margin objectives.
• Collaborate with Human Resources to support hiring, retention, performance management, and workforce planning.
• Communicate and resolve escalated operational issues, ensuring strong partner relationships and service delivery.
• Provide insights on performance, risks, and opportunities to Senior Leadership.
• Lead continuous improvement initiatives using data, metrics, and lean methodologies to drive sustainable operational gains.
• Support new site startups, transitions, and operational turnarounds as needed.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in Business Administration, Supply Chain, or related field required; Master's degree preferred
• 7–10+ years of progressive leadership experience within an AUTOMATED warehouse or distribution center operations (a must)
• Proven experience managing full-service (4-wall) warehouse operations, not limited to just transportation or logistics coordination.
• Demonstrated success leading large teams (100+ indirect reports across)
• Strong background in high-volume distribution environments (retail, grocery, e-commerce, or similar).
• Experience owning P&L's and cost center performance.
• Successful track record of improving productivity, throughput, safety, and cost efficiency.
• Experience launching new facilities, scaling operations, or leading operational turnarounds preferred.
• Must be able and willing to travel 50% or more if business needs demand.

BOTTOM LINE

This role is built for operators who can run buildings, lead large teams, and deliver measurable results in an automated warehouse environment. If your experience is primarily transportation, brokerage, or account management without true warehouse ownership, you will not be successful in this specific role.

Physical Requirements:

• Ability to spend extended periods walking or standing on the warehouse floor during system installation, testing, and commissioning.
• Ability to safely operate material handling equipment as needed.
• Frequent movement between operational areas, including climbing stairs, accessing elevated platforms, and inspecting automation equipment.
• Ability to wear required personal protective equipment (PPE) such as safety shoes, vest, and hard hat when on-site.
• Regular use of computers, diagnostic tools, and handheld devices for system monitoring and troubleshooting.
• Ability to travel, either via automobile or airplane for extended periods of time if needed.
• Ability to lift 30 to 45 lbs

Benefits

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements