Job Details

Operational Resource Manager

The Operational Resource Manager at HUB International is an integral member of the operations team and will provide direct support related to operations and client services.

Duties and Responsibilities:

The duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

• Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area
• Maintains a professional, welcoming, and brand-consistent environment for all clients, visitors, and employees, serving as a key ambassador of the organization's first impression and overall workplace culture
• Answer multi-line phone system (including transfers)
• Manage and distribute of incoming and outgoing mail
• Scan mail into our Agency Management System and deliver it electronically to client service teams
• Provide other clerical functions as needed such as photo copying, stuffing envelopes, preparing policy books, assembling Auto ID Cards
• Provide clerical and administrative support to operations and client service departments
• Assist with HUB event planning and execution
• Provide assistance to other specialized OSC positions (ie: licensing, multi-media, carrier relations, accounting)
• Ordering of office supplies
• Building liaison/logging work orders as needed
• Vendor management/repairs (mail, equipment)
• Provide oversight and organization of OSA team members to carry out various administrative tasks.
• Miscellaneous administrative duties/projects as needed

Key Competencies:

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to lead and contribute to team and adhere to deadlines.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1 year or more of prior office experience required
• High School Graduate or a Certificate of High School Proficiency, Age 21 or older

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel by car to meet with clients and other outside events is required.

Other Requirements:

Must hold a valid Driver's License

Dependable transportation

Public Speaking/Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and teammates.

Bilingual in English and Spanish a big plus.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.